F.A.Q

When will my order ship?

Orders typically ships in 5-7 days.

Are these products suitable for children?

Our products are not for infants. For toddlers and young children please consult your pediatrician to determine if our product is safe for your child.

Do you offer refunds?

Due to the nature of our products, we are unable to accept returns for refunds or exchanges.

What is your privacy policy?

Sundial Essence is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit www.sundialessence.com or make a purchase from us.

Information We Collect:

1. Personal Information: When you purchase something from Sundial Essence, we collect the personal information you provide, such as your name, billing and shipping addresses, email address, and phone number. This information is necessary to process your order, fulfill your requests, and provide you with customer service.
2. Device Information: We automatically collect certain information about your device when you visit www.sundialessence.com, such as your internet protocol (IP) address, browser type and version, operating system, and the pages you visit. This information helps us understand how visitors use the Website and improve our services.

We use your Personal Information for the following purposes:

1. To process your orders and fulfill your requests
2. To communicate with you about your orders and other inquiries
3. To send you marketing emails with your permission (if applicable)
4. To improve the Website and our Services
5. To analyze how visitors use the Website
6. To protect against fraud and unauthorized activity

We may share your Personal Information with third-party service providers who help us operate the Website and provide the Services. These service providers are bound by contractual obligations to keep your information confidential and secure.

We may also disclose your Personal Information if required by law, such as in response to a court order or subpoena.

You can choose not to receive marketing emails from us by clicking the "unsubscribe" link in any marketing email. You can also access and update your Personal Information through your account settings on the Website.

We will retain your Personal Information for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We take reasonable precautions to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no website or transmission over the internet is completely secure.

We do not knowingly collect or solicit Personal Information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with Personal Information, please contact us and we will delete it from our records.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on www.sundialessence.com.

If you have any questions about this Privacy Policy, please contact us.